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Evidence Guide: MSS407016 - Lead a process to determine and solve root cause for a complex problem

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407016 - Lead a process to determine and solve root cause for a complex problem

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse problem

  1. Apply methodology
  2. Obtain data and information
  3. Review problem definition
  4. Review methodology
  5. Obtain additional data and information
Apply methodology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain data and information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review problem definition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review methodology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain additional data and information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify root cause

  1. Map causal links for the problem
  2. Determine indicators of the problem or the problem precursors
  3. Identify causes which can be controlled
Map causal links for the problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine indicators of the problem or the problem precursors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify causes which can be controlled

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a solution

  1. Develop solutions for controllable causes
  2. Determine cost benefit for proposed solutions
  3. Investigate proposed solutions for efficacy
  4. Select the best available solution
  5. Obtain support and authorisations for proposed solution
Develop solutions for controllable causes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine cost benefit for proposed solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate proposed solutions for efficacy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select the best available solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain support and authorisations for proposed solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise complex problem

  1. Identify a complex issue which needs to be addressed
Identify a complex issue which needs to be addressed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake an initial investigation of the issue

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine initial areas of expertise and data which may be required to analyse the problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Write an initial definition of the problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop problem-solving methodology

  1. Draft a problem-solving methodology
Draft a problem-solving methodology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop required approaches and protocols for obtaining required data and information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish group to assist with problem solving

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate tasks, responsibilities and reporting arrangements to group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop arrangements for consultation with required people outside of group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain data and information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review problem definition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain additional data and information

  1. Map causal links for the problem
Map causal links for the problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine indicators of the problem or the problem precursors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify causes which can be controlled

  1. Develop solutions for controllable causes
Develop solutions for controllable causes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine cost benefit for proposed solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate proposed solutions for efficacy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select the best available solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain support and authorisations for proposed solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check problem is solved and standardised

  1. Monitor indicators of problem and problem precursor
Monitor indicators of problem and problem precursor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review problem solution and implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm solution is standardised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge